Frequently Asked Questions
Your guide to professional underwater imaging solutions.
What is your return policy for underwater camera gear?
We offer a 15-day return policy for unused and unopened items in their original packaging. Please note that once a housing or strobe has been submerged in water, it cannot be returned unless there is a confirmed manufacturer defect.
Do you offer international shipping?
Yes, we ship our specialized photo and video equipment worldwide. International shipping rates and delivery times vary based on the destination and the weight of the package. Customs duties and taxes are the responsibility of the recipient.
How can I ensure my underwater housing is watertight before a dive?
We highly recommend using a vacuum leak detection system, which many of our housings support. Before your first dive, perform a 'dry' dunk in a rinse tank without the camera inside to verify all O-rings are seated and sealing correctly.
Are your products covered by a warranty?
All new equipment sold by Reef Photo & Video includes a full manufacturer's warranty. The duration and specific terms vary by brand, typically ranging from one to two years for electronics and housings.
Do you provide technical support for complex camera rigs?
Absolutely. Our team of experts is available to help you configure your lighting, arms, and housing systems. You can reach out via email or phone for assistance with assembly or troubleshooting your specific setup.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and wire transfers for high-value professional orders.